Terms and Conditions

YorEnergy Terms and Conditions

​

You are entering into this agreement with YorEnergy Ltd (“our”, “we” or “us”). 

 

These Terms and Conditions (“Terms”) apply to your use of this platform. By using this platform, you agree to be bound by these Terms. If you do not wish to be bound by these Terms you should not use this platform.

 

YorEnergy is a trading name of YorEnergy Ltd. Registered In England No. 16041069. Registered Office: Andy Simpson, 55 Manor Drive North, York, YO26 5RY. 

 

YorEnergy provides a website (referred to in these Terms as a “platform”) which, amongst other things, quotes the prices of products and services. The platform also provides webspace for third parties to quote and display prices for other related products and services for users of www.yorenergy.co.uk.

 

We do not provide financial or other advice in relation to the products or services, nor do we provide recommendations or endorsements. 

 

When it comes to providers on our panel, we don't have favourites. We offer impartial and independent options. 

 

Definitions

​

"you" and "your" means the person who proposes to use or is using this platform.

 

"platform" means either the site on the world wide web located at www.yorenegy.co.uk or any of its subdomains such as www.yorenergy.planbuilder.co.uk or www.crm.yorenergy.co.uk. 

 

"quote" means a price provided by a product or service provider based on the information you have provided. In providing you with a quote we are not able to guarantee the availability of the product, the service or the price set out as you will need to deal with the product or service provider directly to make a purchase.

 

“service” means the quoting service available on our website that enables you to compare several prices for products and services.

 

What you should do

 

Before using our platform, you should read all of the Terms to ensure that you understand them and are happy with them.  

 

When accessing websites managed by third parties you should also read their terms and conditions and privacy information, as well as seek independent advice where necessary, for example, if the service or transaction on that website is of significant value to you. 

 

We contractually ensure that all our product and service providers have the correct permissions to operate, however, you should also check this as you will not be able to rely on our contractual relationship with our product and service providers.

 

What you must do

 

You must only use the platform for your personal use (including use on behalf of your friends and family where they have asked you to do so) or, if a business user, for legitimate business purposes.

 

You will need to answer, or have previously answered, several questions to obtain a quote for any product or service. These questions are designed to ensure that we and all relevant product or service providers have all the information necessary to provide you with accurate, appropriate, and timely information relating to the products and/or services that you are interested in.

 

You must provide accurate and complete information when using this platform so that we, or our selected third parties, can provide appropriate quotes.

 

To purchase the majority of the products or services available on our platform you will be required to contact the product or service provider directly. Some of these products and services can be purchased directly on our platform via selected third parties, where this occurs your contract for such relevant product or service will be directly with that product or service provider.

 

When we generate a quote for you, you must check that the information within that quote is accurate and up to date before you purchase the product or service that quote relates to.

 

• You must be a resident of the United Kingdom (“UK”) to use the platform.

• You must not install or use the platform on a jail-broken or rooted device.

• You must not share your Brightsparks password, PIN, one-time links or any other verification codes we make available to you with any third party.

• You will not do anything that affects the integrity or security of this platform, or cause, or may cause harm, damage or unreasonable inconvenience to us or other users’ use of this platform.

 

What you may need to do

 

For some products or services, you may need to, or choose to, complete your transaction over the telephone or via a link shared to you by email or SMS. The contact details of the product or service provider are listed on their website(s).

 

What may happen if you don’t adhere to these terms

 

The amount you pay is largely determined by the answers you provide to the questions you are asked. We have already asked you to provide accurate responses to these, if you fail to do this:

​

1. any contract for products or services may be void;

2. you may have to pay any administration costs entailed in voiding any contract for products or services; and/or

3. you may be liable for damage or loss to a third party if you cause loss or an accident (this will be dependent on the terms of your product and/or service contract).

 

What we will do

​

We will (if there are no issues) display to you the results of your use of our platform online. We will also inform you of these results by

email or other available contact methods.

 

The products and services we provide may vary from time to time, please check the Service and Solutions section of our website to see what products and services are currently available to you.

 

In addition to contacting you as part of providing the services described above, we will also send you marketing (via various contact methods) where we have your permission to do so. You can update your marketing preferences and preferred contact methods at any time by updating your privacy settings in Your Account or by contacting us via email: hello@yorenergy.co.uk. 

 

So that we can provide you with accurate quotes for products and services, the information you provide us will be provided to selected third parties.

 

What we may do

 

Where possible we may show you offers or promote specific products or services to you that we think are more relevant to you. More information on how we use your information to make these offers available to you can be found in our Privacy Policy.

If you breach these terms and conditions, we may take any action we deem appropriate, including denying you access to this platform, bringing legal proceedings against you and disclosing information we deem necessary, or are required to disclose, to appropriate legal and/or regulatory bodies.

 

What we won’t do

 

We do not provide financial, investment, legal or other advice relating to the product or service being advertised, nor do we provide a recommendation or endorsement of any product or service providers.

 

Exceptions and Other Potential Issues

 

We rely on the availability of third-party providers and the general performance of the worldwide web. At certain times some, or all online quotes and prices may not be displayed to you due to problems with third-party websites and/or the worldwide web. If this is the case, we will try and notify you of this and email you to let you know when your quotes are ready to view.

 

Whilst we strive to provide as comprehensive and easy to use a service as possible, the requirements for your quote or offer may not be met if they are unusual, "non-standard" or "high risk". If so, please contact the relevant provider or service provider directly to discuss your needs and requirements.

 

Each product and service provider will have a different approach to providing their quotes or offers and may not make all of them available. Where you express an interest in a product or service that is either restricted by, or not provided by a product or service provider, we or the provider may contact you to assist you further.

 

The Platform

 

Please do not input any information other than your own. By using the service, you confirm that you have the bill payer’s permission.

 

This service should not be used for business purposes or premises. If you do use it for business purposes, we will not be held responsible

for any losses that business incurs because of these terms not being followed.

 

Finally, this service is reliant on third parties providing us with usage data. Whilst we aim to provide you with accurate information, the information provided to you via this service is an estimate only. We do not guarantee that this information will be accurate or that this information will always be available. If you think that the information we hold about you, or display to you, is inaccurate or incomplete, you should tell us.

​

The Platform allows you to:

• Understand the different options available to you that could help you to make your home more energy efficient. 

• Use the website tools to get information about your home and build plans to improve it’s energy efficiency. 

• Get introduced to experts in retrofit home improvements that can advise you on how to improve your home.

• Book appointments to have your home assessed by a qualified home energy expert that can help you understand how specific products and changes can help you achieve your home energy goals.

• Get introduced to qualified suppliers and installers of home energy products so that you can get quotations and contract them to deliver works at your home.  

​

Privacy and Security Info

​

Our Privacy Policy sets out how we and our product and service providers use your information. If your details change, remember that you need to update your Account. so we can continue to accurately provide you with our services.

 

If you decide to purchase or make further queries about a product or service through the platform the information you have provided may be passed to such providers to allow them to fulfil your request.

 

Links to other websites

​

Our platform contains links to websites operated by other organisations. Some of these websites will contain our branding and logo, these websites should only be accessed if you agree to these Terms.

 

How these websites are managed and the contents of them are determined by these organisations who operate them. Access to other websites may be subject to different terms and conditions to those which apply to your use of this platform.

 

We do not accept responsibility or liability for the content of any third-party website, as this is outside of our control.

 

These links are provided for your ease only and you should not imply any endorsement by us of the products and/or services provided by the organisations who manage and provide these links. 

 

Intellectual Property, content etc.

​

We own, or have permission to use all intellectual property rights, information, data and copyright material contained on this platform.

 

You must not use such information or copyright material unless you have written permission from us or the owner to do so.

​

You may download or copy the content and other downloadable items displayed on this platform for personal use only, (i.e., to assist with a purchasing decision), if you are not otherwise breaching these Terms.

 

How we make money

 

We make money when you choose one of our product or service providers. 

​

Building services:

 

We do not control the price, length of some offers, or special conditions relating to quotes or offers displayed on our platform. These are set by the product or service providers. If you obtain a quote and would like to see how long it is valid for or any special conditions relating to it you will need to liaise with the product or service provider.

 

Product and service providers' prices, rates and offer times are updated and amended on a regular basis. This means that prices displayed on our platform are subject to change.

 

Complaints

 

Service standards

 

We aim to provide a high standard of service to all our customers. Unfortunately, occasionally things do go wrong. When this happens, we will make every effort to settle complaints quickly and fairly. 

 

Complaints about Products and Services purchased through our platform

If your complaint is about a product or service that you have purchased via this platform, then you should complain directly to the relevant product or service provider who supplies or supplied that product or service via their complaints procedure which can be found on their website or in your contract with them. We cannot answer complaints on behalf of a product or service provider or accept responsibility for any such complaints.

 

Complaints about the service provided by us 

If you have a complaint about our service, please contact us: 

 

By email: 

Please email us at: hello@yorenergy.com

​

In writing: 

Please address your letter to: YorEnergy ltd Bridge House 1A Low Ousegate York YO1 9QU.

​

Always include your name, postal address, and email address. Please also include your quote reference and telephone number and why you are unhappy in as much detail as you can. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint, we will try and contact you to ask for further details.

 

Should you wish to use an alternative means of communication, on request we are happy to correspond with you by telephone. 

Complaint Response Timescales 

 

If we resolve your complaint by close of business on the third business day following the day on which it is received, we will send you a written summary of the resolution. This will confirm that your complaint has been resolved.

 

If we are unable to resolve your complaint by close of business on the third business day following the day on which it is received, we will send a written acknowledgment of your complaint to you within five working days of its receipt.

 

By the end of eight weeks after receipt of your original complaint letter we will send you a final response or, if we are unable to provide a response at that time, a letter explaining why we are still not able to issue a final response and advising you of when we expect to be able to do so. 

 

Ending your access to the Platform or Services

 

We may issue a warning, temporarily suspend, permanently suspend, or terminate your right to use this platform if you:

1. Substantially breach any of these Terms;

2. Infringe or violate or attempt to infringe or violate any rights of any other user(s) of this platform and/or third parties in connection with this platform; or

3. If you are using this platform to commit or attempt to commit a criminal offence. 

 

We may also temporarily suspend, permanently suspend, or terminate your right to use this platform and/or any of the services we offer if we make the decision to no longer provide access to the platform or any services, if our partners decide to no longer provide these services. Where possible we will try to inform you of any relevant suspension or termination.  

 

Legality

 

We shall not be liable to you under these Terms, regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation. Unless the law doesn’t allow us to exclude liability to you.

 

If any provision of these Terms are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms will not be affected and will remain valid.

 

If any provision of these Terms is or becomes illegal, invalid, or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, the term or partial term in question shall apply with such deletions or modifications as may be necessary to make the provision legal, valid and enforceable.

 

In the event of a dispute in connection with or arising out of these Terms, English law will apply.

 

These Terms will only apply as between us and you. Unless as otherwise stated in these Terms no other person may benefit or rely upon these Terms.

 

Nothing in these Terms will constitute an offer or promotion for services or products outside of the UK.

 

When using other parts of our platform, including the Virtual Plan Builder, Energy Systems Catapult Postcode Map or Advice Services provided by York Community Energy other terms and conditions may apply. We will inform you of those terms and conditions when appropriate.